Managed SOC Services
Extend your security operations with structured monitoring, alert investigation and security visibility.
Most organizations already generate the data a security operations centre needs. Endpoints, servers, cloud services, identity providers and network devices all produce logs. What is usually missing is the capability to watch them consistently, decide which activity matters and act on it.
A managed SOC provides that operational layer. Rather than adding another tool that produces more alerts, the objective is to bring structure to monitoring: what gets watched, what gets investigated, what gets escalated, and who does what when something looks wrong.
The path a signal takes through a security operations capability.
- TELEMETRYSignalsLogs and events from the systems in scope
- CORRELATIONCorrelationEvents assembled into context rather than read in isolation
- ALERTAlertActivity that meets a detection condition
- ANALYSTAnalystA person examines what the alert actually represents
- INVESTIGATIONInvestigationSupporting evidence gathered and assessed
- RESPONSEResponseEscalation and recommended action, per the agreed process
Conceptual view of a monitoring workflow. Scope, sources and escalation paths are agreed per engagement.
What is a managed SOC?
A managed SOC (security operations center) is an outsourced function that continuously monitors agreed data sources for activity meeting defined detection conditions, investigates alerts before they are escalated as incidents, applies and tunes threat-detection logic, and works through the supporting log analysis to establish what happened, alongside the ongoing operational routine of triage, documentation and handover.
Who needs it? Organizations without a dedicated security team, where engineering carries security alongside delivery; teams whose alert queue has outgrown their headcount and triage has become reactive; organizations with coverage gaps outside working hours; and organizations building security operations from scratch, where monitoring exists in pieces but not yet as a process.
How TMG Security helps. TMG Security covers the continuous attention that alert volume requires, security monitoring, alert investigation, threat detection, log analysis and the ongoing operations routine, so activity is triaged as it happens. Depending on engagement scope, your team receives security visibility, monitoring insights, detection findings, investigation context and incident reporting it can act on.
The gap is rarely data. It is attention.
Security tooling is good at generating events. Deciding which of those events deserves a human being's time is a different problem, and it is a continuous one — it does not pause outside working hours or during a release.
Small and mid-sized security teams tend to feel this first. There is enough data to investigate almost anything and not enough time to investigate everything, so triage becomes reactive and the queue quietly grows.
What a managed SOC covers
Coverage hours, monitored sources and escalation paths depend on engagement scope.
Managed SOC vs. MDR vs. 24/7 Monitoring
These three services sit on the same continuum, and the difference is how far the engagement goes past detection. 24/7 monitoring watches agreed sources continuously, triages alerts, and escalates anything that needs a decision through an agreed route, telling you what is happening and handing the decision back to your team. A managed SOC adds the operational layer around that: deeper alert investigation, threat detection tuning, log analysis to establish what happened, and the ongoing triage-and-handover routine that keeps monitoring consistent over time. Managed detection and response (MDR) goes a step further again: it adds pre-authorised response actions, so a confirmed finding can move into agreed action rather than stopping at an escalation message, with response coordination and clear ownership built into the engagement.
Which one fits depends on how much decision-making authority you want to hand to the engagement, and what your own team is equipped to act on internally. All three are scoped per engagement, and the boundary between them is a matter of degree rather than a hard line.
What an operations feed looks like.
An illustrative view of monitoring activity — not live or customer data.
When Does Monitoring Need to Become an Operation?
Output your team can act on.
Which of these apply depends on engagement scope.
A clearer view of what activity is happening across the environment in scope.
What the monitored signals show over time, and what changed.
Activity identified as worth attention, with the reasoning behind it.
What was examined, what it indicated and what was ruled out.
A written account of an incident: timeline, impact and actions taken.
Recommended actions, and where a decision needs to sit with your team.
Where detection, logging or process could be strengthened.
The rest of the operations lifecycle.
How pricing and engagement model work
Managed SOC is priced as an ongoing engagement rather than a one-time project. Cost depends on factors such as the number and type of monitored sources, the volume of activity those sources generate, the coverage hours required, and how much of the operations routine, triage, investigation and documentation, is delegated to the engagement. These factors are agreed during scoping before a quote is provided.
Questions we get asked before an engagement.
A managed security operations centre is an external capability that monitors your environment, investigates activity that meets defined detection conditions, and escalates what needs your attention. It supplements your team rather than replacing your ownership of the environment.
No. The typical arrangement is that we handle monitoring, triage and investigation, and your team keeps decisions and actions that affect your systems. Where that line sits is agreed at the start, because it determines the escalation path.
Coverage hours are set by the engagement rather than assumed. We would rather state clearly what is covered and when than imply continuous human availability that is not part of your agreement.
The sources in scope are agreed during onboarding — commonly endpoints, servers, cloud services, identity providers and network devices, depending on what you run and what produces usable logs.
An escalation path is defined before monitoring begins: who is contacted, through which channel, for which category of activity, and what is expected to happen next. Without that agreed up front, investigation findings have nowhere useful to go.
Timelines depend on the number and complexity of the sources being onboarded — endpoints, servers, cloud services, identity providers and network devices — and are agreed as part of scoping.
Talk to a Security Expert
Tell us what you run, what you already collect and where the gaps in coverage are. We will work back from there to a monitoring scope that fits.